"Jim Click Ford-Lincoln will be the only service center I will use!"

I am from Michigan and was told I needed a rear differential fluid change at 7500 miles. When I brought my 2010 Merc, Mariner, with 10,400 miles on it... more...

"Jim Click Ford-Lincoln will be the only service center I will use!"

I am from Michigan and was told I needed a rear differential fluid change at 7500 miles. When I brought my 2010 Merc, Mariner, with 10,400 miles on it, I was told by Mr. Peter Quezada ( My service advisor) that it was not necessary for a fluid change but thanked me for stopping by. ( He could have had the fluid changed and I would not have known any different. ) I was treated with courtesy and respect. I spend six months in Tucson every year and you can be sure Jim Click Ford-Lincoln will be the only service center I will use. Thank You. D. McDonnell New Customer.

D.McDonnell,4/21/2011

"I was visiting Tucson last weekend"

I was visiting Tucson last weekend with my wife and 8 other couples for the USTA tennis tournament. I was in a rental car from Enterprise. I had a... more...

"I was visiting Tucson last weekend"

I was visiting Tucson last weekend with my wife and 8 other couples for the USTA tennis tournament. I was in a rental car from Enterprise. I had a 2010 Ford expedition. It had a service light come on and had a problem shifting. Enterprise told me they could tow it and I could pay the tow and wouldn't have a vehicle for the weekend. I said that I would contact the local dealer to see if you could help. The Enterprise rep told me that they would never work on the car. I called in Friday night around 5pm. I was lucky enough to get Robert Olivarez on the phone. He told me that he would be happy to work on the vehicle and I should try to get there in the morning early. I arrived at 7am, he came right out and greeted me. Worked me in without a formal appointment, diagnoised and fixed the problem all within an hour of walking into your showroom. I think people all to often send in emails complaining about things but I wanted to say what a great job your company did and what a professional enviroment I was subjected to. I should know I am the GSM of Carousel Auto Group in Iowa City, IA. We have 5 franchises and 4 facilities. I wish I had an employee like Robert to man my service drive. I think your Auto group is a first class establishment from the front of the house to the back. Thanks again for making a customer of a rental car company feel like your customer Regards, Paul Trovas GSM, Carousel Auto Group

Paul T,Carousel Auto Group

"Recently, I had my 2008 Ranger Serviced"

Recently, I had my 2008 Ranger Serviced @ Jim Click Ford on 22nd st. Service was accomplished promptly and professionally. The bill was paid, and I we... more...

"Recently, I had my 2008 Ranger Serviced"

Recently, I had my 2008 Ranger Serviced @ Jim Click Ford on 22nd st. Service was accomplished promptly and professionally. The bill was paid, and I went on my way. Later I rechecked the repair paperwork, and found that there was an error in the amount billed. I contacted the service advisor I dealt with, initially (Katie Guthrie) and explained my situation. I was instructed to bring in the paperwork and she would go over it. After looking over the service contract, she correctly concluded that data was incorrectly entered into the computer. New paperwork was generated, and the over charge refunded . I found Ms, Guthrie, very pleasant to deal with, felt that she did have t he customers best interest foremost in our dealings. She also took time to more fully explain my extended service contract. It was a pleasure to deal with her. She is a capable individual who represents Click Ford in a highly professional manner. She is to be commended .

P. Laramie,9-1-2010